ORDER CANCELLATION
If you need to cancel an order:
Please call our Customer Service Department as soon as
possible. If your order has not shipped, we will cancel it. If we have
already shipped your order to you and you need to return it, please read
our information on Product Returns.
NOTE:
You will not be charged for order cancellations prior to shipping.
You will be responsible for shipping charges if your order has shipped.
Customer Service Department: 201-884-1136 : Ext 326
Product Returns - General
RMA REQUEST
Lightaccents.com will not accept any merchandise into our warehouse without a Return Merchandise Authorization (RMA) Number.
In order to get an RMA number, please call our Customer Service Department.
RMA's issued by Lightaccents.com are good for 10 days only. Product must be received within that time. RMA numbers cannot be extended or re-issued.
A return is credited in the same manner as you paid. If you paid with a credit card, the credit will be issued to that card. If you paid with a check or wire transfer, a refund check will be issued within 10 business days from the date the returned product is received in the Lightaccents.com warehouse.
Customer Service Department: 201-884-1136 : Ext 326
NON-DEFECTIVE RETURNS
Lightaccents.com will refund most new items within 25 days of receipt of order with the following exceptions:
NOTE:
A 15% restocking fee will apply for all items returned for
refund. Shipping charges are not refundable under any circumstances.
.
MISSING UPC CODE
Lightaccents.com cannot accept any returns or replacement for ANY product missing the UPC code. Only the product manufacturer can replace any DEFECTIVE item missing the UPC sticker.
The RMA must be sent back to Lightaccents.com with a
delivery carrier that can provide a tracking number for proof of
delivery. We STRONGLY RECOMMEND that you FULLY INSURE the shipment for
the value of the item(s) being returned. Lightaccents.com will not be
responsible for items returned that are lost or damaged in transit.
These shipping charges are to be paid by the customer and are
non-refundable.
Please allow approximately 5 business days for your return to be processed once it has arrived at our warehouse.
DEFECTIVE / DAMAGED IN TRANSIT RETURNS
Definitions: A defective product is an order that arrived in good condition, but the product inside failed to operate correctly. A damaged in transit product is one where the box is damaged and the product inside may be damaged.
PRODUCT ARRIVED DEFECTIVE
Lightaccents.com will replace or refund most new items within 25 days of receipt of order.
There is a restocking fee of 15% on all returns for refund. Lightaccents.com is not responsible for manufacturer defects. We are not the manufacturer. We will replace an item that is defective with the same product only. If a refund is requested instead of a replacement we will charge a 15% restocking fee and shipping costs are non refundable. Why do we have this policy? Claiming an item is "defective" is an easy way out of a restocking fee just because you no longer want the product you purchased.
* If the product returned is not 100% complete the product may not be returnable.
Who pays for shipping on a defective item?
Lightaccents.com is not responsible for manufacturer defects. We
are not the manufacturer. Since we are not the manufacturer, we split
the shipping cost with our customer. The customer pays for shipping to
Lightaccents.com and Lightaccents.com pays for the shipping back to you.
There is a restocking fee of 15% on all returns for refund. Lightaccents.com is not responsible for manufacturer defects. We are not the manufacturer. We will replace an item that is defective with the same product only. If a refund is requested instead of a replacement we will charge a 15% restocking fee. Why do we have this policy? Claiming an item is "defective" is an easy way out of a restocking fee just because you no longer want the product you purchased.
PRODUCT DAMAGED IN TRANSIT
If your order arrives and appears to be damaged, do not sign for it. Please refuse the delivery of the package. The delivery carrier will return the package to us.
Please call our Customer Service Department and tell them you have refused the package. You may also e-mail us at cs@checkolite.com. Please indicate your Order Number and the reason the package was refused.
If you were unable to refuse the delivery, please call the delivery carrier that delivered you the package and ask them to pick up the damaged package. Make sure you get a receipt for the pickup. E-mail us at cs@checkolite.com. Please indicate your Order Number and what the problem was with the package.
We will only send you the replacement upon receipt of the returned product to Lightaccents.com
Customer Service Department: 201-884-1136 : Ext 326
CONTACT US
Sales Department : Product information, recommendations or to Order by Phone
Main: 201-884-1136 :
E-Mail: cs@checkolite.com
Customer Service Department : Order Status, Billing, Shipping, Cancellations, Returns
Lightaccents.com Corporate Headquarters Address
lightaccents.com
3464 Kennedy Blvd
Jersey City, NJ 07307
DISCLAIMER
Any typographical error in product pricing, graphics, photographic, specifications stock availability, special offers, or referrals from shopping comparison sites may contain inaccuracies and are subject to correction. While we make every effort to provide our customers with the most accurate pricing and data information thru our advanced automated systems, errors will occur. We recommend verifying all specifications of an item on the manufacturer's web site prior to purchase. All such documentation and graphics are provided "As IS" without warranty.
In the event a product is listed at an incorrect price, Lightaccents.com reserves the right to refuse or cancel any orders placed for product listed at the incorrect price.
If a product price is actually lower than our posted price on Lightaccents.com, we will charge you the lower amount and notify you by e-mail.
If a product price is actually higher than the posted price on Lightaccents.com, we will notify you of the error and allow you to cancel the order. If your credit card has already been charged or you have paid by check for the purchase and your order is cancelled, Lightaccents.com will process a refund.
NO CONSEQUENTIAL DAMAGES. Seller shall not be liable for buyer's loss of profits, business expenses, business goodwill, or other consequential damages under any circumstances, including seller's breach of this agreement. Buyer has accepted this restriction on its right to recover consequential damages as a part of its bargain with seller. Buyer realizes and acknowledges that the price of the goods would be higher if seller were required to be responsible for buyer's consequential damages.
WAIVER AND INDEMNIFICATION: BUYER hereby waives, releases and discharges SELLER from any and all claims, including, but not limited to, claims for injury to persons or property, relating to of arising out of the selection, packing, shipment, installation, use, misuse, design or manufacture of the GOODS. BUYER hereby agrees to indemnify seller from any and all claims, including, but not limited to, claims for injury to persons or property, relating to or arising out of the selection, packing, shipment, use, misuse, design or manufacture of the goods.
ARBITRATION OF DISPUTES: Any controversy, dispute, or claim, of whatever nature, arising out of, in connection with, or in relation to the interpretation, performance or breach of this AGREEMENT, including any claim based on contract, tort, or statute, shall be resolved at the request of any party to this AGREEMENT by final and binding arbitration conducted at a location determined by the arbitrator in Jersey City, New Jersey, administered by and in accordance with the then existing rules of Practice and procedure of Judicial Arbitration & Mediation Services, Inc. (J.A.M.S.). Judgment upon any award rendered by the arbitrator may be entered by any state or federal court having jurisdiction thereof. Such judgment shall be final, non-appealable, and not subject to trial de novo.
NON-WAIVER: Failure by either party to enforce any provision of this AGREEMENT, or of any order, shall not constitute a waiver of such provision or prejudice the right of either party to enforce such provision at any subsequent time.
